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Privacy information for the website and dealer portal
Last updated: July 31, 2026
This notice explains the main categories of information processed when you browse EcuLab File Service, create a dealer account or submit a file request.
Information processed
Account details, company details, contact information, vehicle and ECU data, uploaded original and modified files, support messages, transaction records and technical notes may be processed to provide the service.
Purpose of processing
Information is used to create and secure accounts, evaluate file requests, deliver calibrated files, provide support, maintain transaction records, prevent misuse and meet applicable legal obligations.
File storage and access
Uploaded files are stored in protected server directories. Access should be limited to authorised administrators and the dealer account linked to the request. Hosting backups and retention periods depend on the deployed server configuration.
Cookies and language preference
The site may use essential session cookies for authentication and a language-preference cookie. These are required for portal security and consistent language display.
Dealer responsibility
Dealers must have the right to upload the vehicle files and personal information they submit. Unnecessary personal data should not be included in file names or technical notes.
Requests and support
Privacy, account and file-retention requests can be submitted through the authenticated support centre. Identity verification may be required before account data is changed or deleted.